Vocational Qualification – Business Administration
Business Administration/ Customer Service
Levels 1 Award/Certificate
Level 1 Business Administration will suit you if you are just starting out and want to learn how to carry out basic administrative tasks. You need everyday skills, including handling mail and working and communicating with others.
The Level 1 NVQ Award and Certificate in Business and Administration meet the needs of candidates who work or want to work in an administrative support role. Suitable for the young or adult learner these foundation learning qualifications cover essential skills and knowledge related to working in a business environment which can be transferred to any type of organisation and industry. With the NVQ Award the candidate will learn how to follow work procedures and carry out routine administrative tasks such as handling mail and filing. The NVQ Certificate builds on these skills and provides the candidate with broader opportunities to develop wider skills such as using e-mail and word processing.
The level 1 NVQ Certificate in Customer Service qualification aims to give a basic knowledge, understanding and experience of dealing with customers in any environment or to recognise existing good practice. It will help those in a customer facing role to adopt and maintain behaviours and language appropriate to the provision of good customer service.
Course Length: 6 – 15 months
Level 2, 3, 4 Diploma
These qualifications in Business and Administration are for people who want to work, or already work in administrative support roles either within a public or private sector organisation, or people who would like to improve their administrative/ supervisory skills. You will need to be working within a business administration setting employed or voluntary
Course Length: 12 – 15 months (depending on level)